Frequently Asked Questions

We process orders according to their order of priority. The production time may vary depending on the time of year and the volume of orders. As we manufacture all our products entirely in-house, the shipping time is generally between 2 to 4 weeks. The processing time is updated regularly on the homepage of our website.

Yes, custom orders are sometimes possible. If you have a custom request, please contact us so we can discuss your project and assess its feasibility. Please note that we only accept custom orders during our quieter periods in January and February.

All our products are proudly designed in Canada, more specifically in Quebec, in the village of Saint-Sauveur in the heart of the Laurentians.

Absolutely! Our thermal insulated window covers are designed to offer you optimal comfort in all seasons.

• In winter, they reduce heat loss by blocking the cold that enters through the windows.
• In summer, they limit the heat that penetrates the vehicle, keeping the interior cooler, even under a blazing sun.

In addition to improving the energy efficiency of your van, they also help maintain a comfortable temperature, whether for sleeping, working, or simply relaxing inside.

Both models are insulating and blackout, made with Ripstop fabric and EPE-foam insulation with a double layer of aluminum. The addition of Thinsulate 150G offers superior insulation thanks to its fibers that trap air, maximizing heat retention while remaining light and compact. Used in winter coats, this material guarantees protection down to -40°C for optimal warmth in the coldest conditions.

Yes and no! The fabric of all our window covers is uniform on both sides. The Windshield window cover is reversible, but all other thermal insulated window covers are not. They are equipped with a magnetic system that works with a negative and positive pole. In addition, the windows of vans are generally asymmetrical.

For the front cabin window covers, a storage bag is provided to store them once folded in an accordion style. For all other Window cover models (rear doors, crew window, sliding and universal window), they can remain in place once opened thanks to straps. All window covers for the side and rear windows are held in place by the magnetic system.

Shipping is free for orders of $300 or more throughout North America. However, we are not responsible for customs fees for shipments to the United States or other countries.

A $15 shipping fee is applied for orders under $300.

Yes absolutely. However, returns are accepted within 30 days of receiving the order.

Please note that, except in the case of a defective product or an error on our part, the return costs are the responsibility of the customer.

Yes, an exchange is possible. However, the return costs as well as those related to the new shipment will be charged to you. If the product has a manufacturing defect for which we are responsible, we will make the exchange free of charge.

No, custom-made products cannot be exchanged. However, if your product has a manufacturing defect on our part, it will be replaced at our expense.

A production time of 2 to 4 weeks applies when you place an order. Once this period has elapsed, the order is sent and generally received within 2 to 5 business days. Please allow a maximum of 30 business days before receiving your order.

Shipping is free throughout North America. As we have no control over customs fees, which vary by state, we are not responsible for these fees. You will have to pay them upon receipt of the package.

Yes, but our website does not allow us to calculate international shipping costs. Contact us so that we can assess the costs associated with this shipment.

Yes, but you must contact us to make an appointment!